WCA Case Administrator

About Serco

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare, and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

As a WCA Case Administrator, you will be responsible for the back-office support and administrative services to healthcare and other administration employees within the designated Centre location or region.

Key accountabilities

• Acting as the primary clerical support resource for internal and external customers.
• Managing telephone and e-mail queries from third parties.
• Maintaining customers files in line with data protection requirements.
• Accurate dispatching of information as required via external courier.
• Accurate data entry onto the CRM.
• Working within established processes and key performance indicators.
• Liaison with other teams and medical colleagues.
• Data collation.
• General office administration duties, including documenting invoices, updating spreadsheets and filing. 
• Other ad hoc duties as required.
• IT literacy: Able to confidently use MS Word, Excel, and Outlook to a basic standard e.g., must be able to create letters from scratch, use spread sheets to capture, update and store data in a clear and logical manner from scratch.
• Able to read and send emails/attachments etc.
• Fluent English language skills spoken and written in a clear, caring, courteous and professional manner. 
• Attention to detail in relation to office administration duties essential for the job.
• Keen organisational skills with respect to logical filing and record keeping.
• Able to deliver work to set targets and be self-motivated, effectively structuring daily activities ensuring effective outcome.
• Willingness to travel as required by the business and undertake other duties and working patterns as required.

What we offer

• Up to 6% contributory pension scheme
• Life insurance
• 25 days annual leave plus bank holidays. Options for annual leave purchase.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.