Duty Manager

Our Duty Managers are enthusiastic, committed and hardworking individuals who supervise and lead the centre team during their shift, ensuring everyone maintains GCLL high standards, delivers exceptional customer service, communicates effectively and complies with operational procedures. In addition, they play a key role in supporting the centre to achieve sales and retention targets in order to assist with the achievement of GCLL business objectives.

We would like to hear from you if you:

• Have excellent verbal, written and IT communication skills
• Have a good track record of managing the day to day running of a busy leisure centre
• Ensure the building and its equipment are maintained and operated in accordance with specified procedures and that the required standards of cleanliness are maintained
• Strive to deliver high customer service standards in all aspects of the facility
• Be responsible for the motivation and development of staff so they can achieve their full potential
• To supervise and assist with the day to day operation of the leisure centre
• Operate the building and facilities in accordance with Normal Operating Procedures, Emergency Action Plans, and the Health and Safety policy in order to provide a safe environment for all.
• Act as a key holder and open and close facility ensuring building/equipment checks are carried out as stipulated in the daily Check Sheets.
• To maintain high standards of cleanliness in the building
• To take reasonable steps at all times to ensure the health and safety of yourself, other staff and members of the public who may be affected by your actions or omissions at work.

If you’re a fast-thinker who’s calm under pressure, responsible and a natural with people from all walks of life, this is your chance to progress as a Duty Manager. We also look for integrity, a can-do attitude, health and safety knowledge, and a customer service focus, combined with relevant professional qualifications such as NPLQ, PPO (desirable), Pool Management Qualification, FAAW

Attractive training and other personal development opportunities are available.

This position will involve evening and weekend work, including public holidays.