Quality Complaints Handler

Our client, an innovative company in their field is currently looking for a Quality Complaints Handler to join their team.

As a Quality Complaints Handler, you will be at the forefront of ensuring that products meet the highest standards by managing and resolving customer concerns with care and precision.

Key Responsibilities

• Handling customer complaints regarding portfolio of products in a timely and efficient manner
• Investigating, resolving, and documenting complaints in line with regulatory and company standards
• Collaborating with internal teams such as Quality, Regulatory, and Engineering to identify root causes and implement corrective action
• Ensuring compliance with medical device regulations and quality management systems

Requirements

• Previous experience in complaints handling/investigations experience in the medical devices or healthcare sector is a plus
• Strong attention to detail and excellent communication skills
• Knowledge of regulatory standards ISO 13485 and CAPAs

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Agency in relation to this role.