Internal Sales Support Representative

THE COMPANY

Brand Energy & Infrastructure Services offer global access, specialised services & forming and shoring solutions for industrial, commercial & infrastructure markets.

THE ROLE

We are actively searching for a talented Internal Sales Support Representative based out of the Birmingham office.

KEY RESULT AREAS

• Communicating with customers
• Making outbound calls to potential customers
• Following up on leads
• Understanding customers' needs and identifying sales opportunities
• Answering potential customers' questions and sending additional information via email
• Keeping up with product and service information and updates
• Locating new sales opportunities through tactics like cold-calling and attending trade shows
• Negotiating sales terms and providing product demonstrations
• Issuing refunds or processing complaints
• Following up with customers to guarantee their satisfaction

KEY RESPONSIBILITIES

• Verify project specific details utilising diverse data sources to identify potential customers or projects specific to the Market Sector.
• Take a proactive approach to reaching out to potential clients utilising cold calling, emails, LinkedIn etc.
• Assist in developing a market plan for local customers and update monthly sales report metrics.
• Assist with reporting, dashboards, and data analysis for monthly reporting.
• Support lead-to-opportunity initiatives.
• Conduct research to stay informed and ahead of market trends, new projects, emerging markets an proactively keep the sales / national accounts teams informed of developments in the specific market sectors.
• Assist the regional sales leaders with monthly Salesforce reporting, dashboards etc.
• Filter and distribute leads to respective Managers / Estimators / National Accounts Managers.
• Proactively utilise all available databases to target companies / contacts for transactional customers.

KEY REQUIREMENTS / EXPERIENCE

• A proven track record working within an Internal Sales, Account Management, Telesales role.
• Excellent communication and organisational skills.
• Pro-active and forward thinking.