Quality Control Consultant

We have an incredible opportunity to join us here at Phoenix Group as a Quality Control Consultant 

Who are we?

We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

The Role

• Working collaboratively in the delivery of Quality Control activity which is focused on managing our risk, good customer outcomes and great customer experience.
• Assessing customer interactions and/or process outputs, to ensure policies and standards are adhered to and fair outcomes are delivered to customers in line with the Quality Framework, providing insightful feedback on best practice/strengths identified and areas

What we are Looking for

• Providing constructive feedback to support the development of colleagues particularly where areas for development have been identified.
• Building close working relationships, gaining credibility and providing an appropriate level of review, challenge, and influence primarily to colleagues carrying out customer interactions or process outputs
• Timely & Accurate completion of all relevant quality documentation
• Desirable qualifications, RO1, RO4 and LP2 (or equivalent, or willingness to work towards within 2 years)
• Previous quality control monitoring experience

Location: Edinburgh Hybrid. Office 1-2 days per week.

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Closing Date: 30th October

Salary and benefits: From £30,500 plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more