Change & Release Manager

Your main focus will be minimising the adverse effects of organisational changes and therefore optimising positive results. By which you’ll be responsible for managing all aspects of IT changes:- prioritising change requests, assessing their impact, and accepting or rejecting these changes. You’ll also be responsible for documenting change management processes and change plans and act as chair of the change advisory board (CAB) meetings, as well as being responsible for the development and continuous service improvement of all aspects of Change & Release Management.

What will make you successful in the role?

You’ll have experience of embedding and maturing change management best practice into large scale organisations with a successful track record in Change, Release and Deployment services delivery and configuration management. You’ll have a full understanding of both the ITIL Release, Control & Validation processes and roles as well as the ITIL Service Transition lifecycle, principles, processes, functions and activities. You’ll have a good knowledge of tech infrastructure platforms and architecture gained within an airport or other similarly complex and regulated environments. You’ll be an effective communicator with effective relationship building, conflict resolution and influencing skills, adept at dealing with stakeholders up to senior leadership level, both internally and externally.

Why MAG?

At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate. Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• Bonus scheme
• 11% company contribution pension
• 25 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service