Senior Housing Case Manager - Tenancy & Estates

What will I be doing?

We’re working to improve the lives of people in Somerset – and you’ll be a key part of that. 

You’ll be leading our team of Case Managers (currently a team of 8).

They work in the local community, managing up to 750 homes each and building relationships with our tenants so that we can help them sustain their tenancies.

The people we support can be vulnerable and have complex needs and the work that this team does has a significant positive impact on their quality of life.

That, we think, makes this kind of role especially rewarding.

You’ll be the one helping the team with advice and guidance where they need it, supporting their development, and making sure the quality of work is where it needs to be.

You’ll also be asked manage caseloads yourself from time to time (for example when covering for a member of your team).

There’s a lot of change going on here at the moment (for example, we’re adding to our housing stock through purchasing, regeneration and development) and we’re always looking for ways to improve the way we do things.

There are a challenges that come with this and it’s not an environment that suits everyone. But for the right person? It could be an opportunity to gain new experiences, develop new skills and solve new problems.

This is a hybrid role – some days will be spent working from home or the office, and others will be spent out in the community, covering for your team and working with tenants.

What kind of experience or qualifications do I need?

We offer ongoing support, training and guidance to help you be the best you can be.

• You’ll need both the technical skills and experience needed to support your team and the management skills to ensure high levels of performance. At times, you’ll need to be able to reflect and think creatively in order to solve problems and motivate people.
• Given the nature of this role, it’s essential that you have experience of leading a team within the social housing sector.
• You’ll also need to be at least CIH Level 4 qualified, ideally demonstrating that you’re working towards level 5.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

We welcome applications from a diverse range of backgrounds and experiences to enrich our team. You can always contact the hiring manager for a chat if there’s anything you want to talk about before you apply.

What's in it for me?

We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

• We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
• Generous annual leave allowance, with the opportunity to purchase additional leave
• Staff discounts in gyms.
• Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
• Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
• A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
• My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more...

About the job

Some key information

Permanent, full time position - 37 hours per week

Grade 12 - £35,821 - £39,177 inclusive of a £9,400 pa recruitment allowance payable for 3 years.

28 days annual leave

Based in Taunton