Reception Supervisor

Receptionist Shift Leader

Position Overview:

We are currently seeking a proactive and organised Receptionist Shift Leader to join our client (4 hotel) in Beaconsfield. The successful candidate will lead receptionist duties with efficiency, ensuring smooth operation during their shifts, especially on weekends. The role involves interfacing with clients, managing check-ins and check-outs, handling petty cash and credit transactions, and providing training to other team members.

Key Responsibilities:

- Lead and manage the front desk operations during assigned shifts, ensuring exceptional customer service is delivered at all times.

- Handle the check-in and check-out process in a friendly and efficient manner, assisting with guest inquiries and ensuring a seamless experience.

- Oversee and manage the petty cash fund, ensuring accurate and responsible handling of cash transactions.

- Process credit payments and reconcile transactions to maintain financial integrity.

- Train new staff and provide ongoing training to existing staff, ensuring everyone is informed of the latest procedures and policies.

- Organise and delegate responsibilities to other receptionists, fostering teamwork to maintain a smooth operation at the front desk.

- Address and resolve any issues that arise during the shift promptly and professionally.

- Serve as the main point of contact for guests and other departments during the shift, demonstrating exceptional communication skills and the ability to multitask effectively.

- Ensure the reception area is tidy and presentable, creating a welcoming atmosphere for all visitors.

- Coordinate with housekeeping and maintenance departments to address room availability and readiness.

- Prepare end-of-shift reports to summarise the day's activities, financial transactions, and any notable incidents.

Key Requirements:

- Previous experience in a hotel reception or a similar front-of-house role is essential.

- Strong leadership and organisational skills to effectively manage a team and front desk operations.

- Excellent customer service skills and a professional demeanour to interact with guests and colleagues.

- Ability to work a flexible schedule including weekends, and handle the dynamic nature of the hospitality industry.

- Excellent problem-solving skills, with the capacity to handle challenging situations with composure and efficiency.

If you are a motivated individual who is passionate about providing exceptional guest experiences and thrives in a team environment, we would like to invite you to apply for the Receptionist Shift Leader position.