Dispatch Assistant

About Origin

We’ve come a long way since 2004—and we’re just getting started.?As one of the longest-standing coffee roasters on UK shores, now twenty years old, the love of coffee fuels everything we do. We’re on an ambitious growth journey, striving to deliver our unique take on speciality coffee and hospitality to more people than ever before.

Origin is bound by one central ethos - the sourcing of incredible coffee through a sustainable, triple-bottom-line approach. Our coffee celebrates the work and commitment of the entire supply chain - from the country and landscape to the farmers, pickers, and producers. Proudly B Corp certified, we’re always striving for better ways to do business and make sure to share our journey with our customers every step of the way.

Our offering goes beyond an exceptional product, we’re also passionate about bringing the world of speciality coffee to life through an industry-leading education programme. From professional SCA qualifications to enthusiast brewing courses, we aim to support our community wherever they are in their coffee journey. Our digital channels also allow us to provide engaging learning resources, including ‘how-to guides’ and inspiring social content.

We’re proud to roast for some of the UK’s leading independent speciality coffee shops, bakeries, hotels, and restaurants. We have 1000’s of at-home coffee subscribers and 8 beautiful coffee shops across London, Cornwall, Bristol, and Edinburgh.

The Role

As a Dispatch Assistant in our Dispatch team at Origin Coffee, you will be essential in ensuring every customer receives their order accurately and on time. You’ll work closely with our Dispatch Coordinator’s and led by our Dispatch Manager to maintain seamless operations in our Packing & Dispatch department. This role requires a keen eye for detail, excellent organisational skills, and the ability to thrive in a fast-paced environment. You will be responsible for picking and packing orders with precision, conducting daily stock checks, and coordinating stock requirements to support smooth daily operations.

This is a full time temporary position with the potential to become permanent following a review in January. Working hours will follow a rota system, generally covering Monday afternoon through to Saturday morning. 

Key Responsibilities

• Order Fulfilment: Prepare labels, pick and pack online orders accurately. 
• Collaboration: Work within a small team led by the Dispatch Coordinator to complete tasks efficiently.
• Stock Management: Conduct daily stock checks and assist in ensure our stock inventory is accurate and well managed.
• Problem Solving: Address and report stock issues or operational concerns to the appropriate person.

Skills & Qualities

• Detail-oriented, good time management, and teamwork skills.
• Adaptable, flexible, and strong problem-solving abilities.
• Comfortable working on your feet all day; the role has a significant level of physical stamina required.
• Good interpersonal skills with the ability to communicate and work effectively across teams.
• Passion for customer experience and satisfaction and commitment to quality.

Desirable

• Experience in speciality coffee.

Department: Packing & Despatch

Locations: The Roastery

Yearly salary: £25,000 per annum

Employment type: Temporary