Resident Support Assistant in Garden House

Are you passionate about doing a good job? Do you share our values? then we hope you’ll consider applying to join our team.

Key Results

Summary responsibilities

• Delivery of a holistic, person-centred service to care home residents, which identifies their hospitality, housekeeping and catering needs and preferences. Collaborating with other teams to achieve this.
• Maintain a high standard of hygiene in accordance with health and safety, infection control standards, food hygiene legislation and St Monica Trust’s policies and procedures. 
• Ensure room checks, communal room comfort, cleanliness, hygiene and laundry sorting.
• Meet residents’ unique needs and collaborate with colleagues across the care home teams.
• Ensure lounge areas (where applicable) are ready for use as a coffee and bar venue for residents and their visitors.

Skills and experience

Communication

• Write notes and messages – numeracy, literacy and verbal skills. 
• Communicate with people with differing communication needs. 
• Encourage and influence. 
• Understand and follow instructions and procedures. 
• Strong customer service skills. 
• Mixed methods and mediums of communication.

Thinking Style

• Analyses and evaluates given information. 
• Adapts style and approach appropriate to situation or task. 
• Structures tasks/activities. 
• Pre-empts issues and trouble-shoots. 
• Refers appropriate decisions to line manager. 
• Challenge, or suggest new ways of working, to promote the efficiency of the unit or team. 

Well-being and Values

• Aware of cultural and individual differences in all interactions and service areas. 
• Demonstrate interest, care and attention. 
• Create a positive impression. 
• Understand and respond to the needs of older people and people with dementia (including willingness and motivation to learn). 
• Collaborate with residents and relatives (where appropriate), tailoring service to meet individual needs. 
• Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being. 
• Contribute to maintaining a safe and secure environment – reporting faults, repairs or hazards through appropriate channels.

Working with others

• Works effectively as part of a team.
• Build relationships of trust with others (team, residents and their family & friends).
• Potential exposure to challenging, physical or emotional situations.

Other Skills & Qualifications

Essential

• Confident with IT and using standard office programs including word, outlook/email, system folders etc
• Understanding of basic food preparation and cleaning techniques
• An understanding and appreciation of older people in a care setting and the issues that may affect them
• Knowledge of basic health and safety rules
• Knowledge of customer service principles

Desirable

• Level 1 or 2 in Food Hygiene (or equivalent)
• Level 2 in Healthcare Cleaning (or equivalent)
• General level of education (GCSE or equivalent)
• Familiar with Microsoft 365 and video call programs such as Facetime, Zoom etc
• Working experience in a care setting
• Knowledge of safe moving and handling techniques

Hours: Part time - Minimum of 18 hours per week. Must include weekend working.

Shift times: 07.30-14.00 and 11.00-19.30

Hourly rate: £12.20 per hour plus enhancement where applicable