Business Centre & Operations Manager

Sheffield United Football Club are seeking an experienced and proactive Business Centre & Operations Manager to oversee the daily Facilities operations and the management of the Blades Business Hub, ensuring the centre runs smoothly, efficiently, and delivers an exceptional experience to tenants and visitors. This role involves managing site receptions, tenant relations, facilities, and ensuring high occupancy levels. The ideal candidate will be commercially focused, have strong customer service skills, and possess the ability to manage multiple tasks within a busy environment.

Role Responsibilities:

• Operational Management - Manage the day-to-day operations of the business centre, ensuring all facilities and services are operating efficiently and meeting the needs of tenants.
• Reception Management - Oversee the reception areas of all SUFC site managing the Facilities Help Desk and pitch booking system, ensuring they are professionally managed at all times. Train and supervise reception staff to provide excellent customer service to tenants, visitors, and prospective clients.
• Occupancy & Tenant Relations - Manage Contracts and drive occupancy by promoting available office space and services. Foster strong relationships with tenants, handling any issues or concerns to ensure tenant satisfaction and retention.
• Business Development - Identify opportunities for business growth, including marketing strategies, networking, and developing additional revenue streams through ancillary services.
• Sales & Marketing - Manage tours of the business centre for potential tenants, promote available office space, and contribute to marketing efforts to attract new tenants.
• Client & Visitor Services - Ensure all reception services, including visitor management, call handling, and mail distribution, are delivered efficiently and to a high standard. Act as a point of contact for tenants and visitors to resolve any issues.
• Facilities Management - Coordinate with external contractors for building maintenance, cleaning, security, and IT support. Ensure compliance with health and safety regulations, and that the business centre remains in top condition.
• Event Coordination - Organize and manage tenant events, workshops, and networking opportunities to build a sense of community and enhance tenant experience.
• Budget & Financial Management - Oversee the financial performance of the business centre, managing the budget, controlling costs, and reporting on financials. Ensure invoicing and payment systems for tenants are managed effectively.
• Staff Management - Lead and manage the reception and support staff, ensuring they are trained, motivated, and performing to high standards. Provide guidance, support, and conduct regular performance reviews.
• Reporting - Prepare and submit regular reports on occupancy levels, financial performance, tenant satisfaction, and operational efficiency to senior management.

Club Wide Responsibilities:

• Any other tasks as deemed reasonable by management.
• To adhere to all Sheffield United Football Club's Safeguarding Policies and Procedures to foster an environment which protects from harm those defined as children and adults at risk.
• To report any concerns of a Safeguarding nature to the relevant parties and remain fully compliant with any applicable Safeguarding checks and due diligence and recognise your responsibility to the Club's Safeguarding agenda.
• To report any concerns of discrimination to the relevant parties and promote a welcoming and inclusive club environment for all.
• To adhere to the Club's Equality, Diversity and Inclusion policies, supporting the Club to create an environment which is inclusive and all-encompassing.

Essential Criteria for the Role:

• Proven experience managing a business centre, serviced offices, or a similar commercial property.
• Experience managing reception areas and providing high-quality client-facing services.
• Strong financial management skills, including budgeting, invoicing, and financial reporting.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to manage a multi-functional team and oversee multiple aspects of daily operations.
• Knowledge of facilities management, including maintenance coordination and health and safety compliance.
• Strong organisational skills, with the ability to prioritise tasks and work in a fast-paced environment.

Desirable Criteria for the Role:

• Suitable management qualification.
• Previous experience in commercial property management, serviced office management, or hospitality.
• Experience in managing reception teams and visitor services.
• Knowledge of marketing and sales strategies to attract new tenants.
• Familiarity with property management software systems.