Pension Administration Team Leader

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

How you'll make an impact

We have an excellent opportunity for a Team Leader to join one of our Pensions Outsourcing Practice.

We are looking for a candidate with proven knowledge of Defined Benefits (DB) and/or Defined Contribution (DC) pensions administration (full lifecycle) and a track record driving results within third party administration.

As the Team Leader, you will manage a team of DB and DC administrator supporting primarily occupational pension schemes, in accordance with our client contracts to the required standards and deadlines.

It is important you have previous people management experience, ranging from Senior to Trainee level.

The Team Leader will also be responsible for the delivery of quality standards and service level targets through effective performance management.

The ability to drive continuous improvement and enhance the contribution made by the department to the overall development of the business model is crucial to this role.

Key responsibilities (includes but not limited to):

• Overseeing day to day management of client relationships with trustees and corporate clients, and participation in trustee and client meetings where applicable;
• Providing expert advice solutions to pension’s queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry;
• Accountability for team’s handling of errors and complaints in accordance with agreed process and implementation of remedial action to ensure no reoccurrence;
• Inspire, motivate, coach and develop individuals to achieve outstanding performance through personal leadership style and behaviours;
• Accountability for team's pensioner payrolls, pension increases and responsibility to ensure all team's projects and disclosure requirements are completed by the respective deadlines;
• Leading non-client activities, conducting internal audits, being alert to potential improvements in pensions administration processes, quality improvement and implementing changes;
• Monitor staff performance and progress against goals, addressing any concerns and implementing improvement plans if necessary.

About You

• Extensive experience working with different occupational pension schemes - DB, but also DC, CARE or Hybrid schemes;
• Proven knowledge of pensions projects and scheme events will be advantageous;
• Ideally QPA or PMI qualified (but not essential).
• Minimum of 2 years as Principal / Senior Administrator or Deputy team lead.
• Proven experience of occupational pension scheme administration –, quality checking, staff appraisal and mentoring.
• Proven experience carrying out complex manual pension’s calculations.
• The ability to develop a culture of continuous improvement focused on enhancing the end to end customer experience both internal and external to the organisation.
• The ability to inspire, motivate, coach and develop individuals to achieve outstanding performance through personal leadership style and behaviours.
• Information Technology literate - in the use of Office Systems, e.g. Microsoft Office for word processing, spreadsheets, database and presentations.
• Prove stakeholder / client relationship management experience.
• Good understanding of various codes of professional ethics and standards as promulgated by the PMI.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care