Clinical Excellence Administrator

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

As an Administrator, you will provide essential administrative input to the clinical excellence function by supporting the clinical approvals and revocations process, clinical registration checking process and clinical and audit case management processes.

You will support administration of the Clinical Governance Framework and Training functions. The role will also be expected to provide administrative and reporting duties on clinical matters flexibly based on emerging business needs.

Key accountabilities

• Drive the administration of all clinical standards and wider clinical excellence processes.
• Lead on delivery of the clinical registration checking process.
• Lead on administration of the Training function
• Lead on administration of the Clinical Governance Framework
• Maintain appropriate record keeping of all administrative activities completed in the department.
• Managing functional inboxes and communications with the clinical excellence/standards teams.
• Providing administrative support to the Clinical Compliance process

What you will need to do the role:

• In this fast-paced environment, motivation, attention to detail and clear communication is considered essential for this role.
• Proficiency with MS applications including word, excel and outlook
• GCSE English Language C grade+
• Previous administrative role experience

What we offer

• Up to 6% contributory pension scheme
• Life insurance
• 25 days annual leave plus bank holidays. Options for annual leave purchase.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
• A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.