Regional Courier Engagement Coordinator

Onboarding:

• Ensure all sites within the region take a standardised and consistent approach to the recruitment and onboarding of new couriers. Ensuring all new starters are well-equipped to begin their roles efficiently and effectively, improving courier retention.

Courier Engagement & Retention:

• Act as a key point of contact for new couriers, identifying pain points, resolving issues, and promoting a positive working environment that encourages high performance and commitment.

• Support the courier briefing and debriefing processes at defined intervals. Conducting regular check in calls during day 1, week 1 and month 1, helping to analyse and understand issues that impact courier engagement and retention.

• Using insights from these sessions to inform operational teams to help develop solutions to solve problems, increasing courier satisfaction, and enhancing overall service quality.

• Reviewing and analysing feedback collected at point of training and onboarding to identify opportunities of improvement to help support the retention of courier resource.

Tour Coverage Planning:

• Working closely with the Courier Operations Managers and central resourcing team to understand resource requirements, allowing the business to reengage and onboard dormant
  courier resource, giving the local site the opportunity to positively improve the handover percentage and resource flexibility.

Continuous Improvement:

• Identify areas for improvement in processes, tools, and engagement plans. Support initiatives that increase the share of courier-based deliveries and enhance the overall effectiveness of the courier network.

Experience:

Interpersonal Skills: Ability to build relationships with candidates and stakeholders
Organisational Skills: Strong ability to manage multiple tasks and deadlines.
Communication Skills: Proficient in both verbal and written communication. Positive attitude with a natural ability to provide excellent service in a team environment
Technical Proficiency: Good IT skills working with Microsoft office, including Microsoft excel, outlook and Microsoft teams

Location Flexibility: The role will be regionally based, therefore may require travel to various sites to engage with local teams and couriers

Hours: 40 hours per week - Monday to Friday (Apply online only)