Transport Co - Ordination Officer x 2

Are you someone with a positive, can-do attitude who is motivated and looking for a role in a friendly and supportive team at Devon County Council?

If so, you could be the person we are looking for to join our busy team who arrange non-emergency patient transport for eligible people, to attend hospital appointments both locally and across the country.

Patient Transport Advice Service (PTAS) are working in partnership with NHS Devon and Devon Partnership Trust to ensure those people who need support are enabled to attend medical services on suitable and safe transport.

In this role you will be speaking daily to patients, NHS professionals and DCC colleagues to source information regarding the patients health and mobility needs to ensure we have all the details we need to assess their eligibility to NHS funded transport.

There are difficult conversations at times when refusing access to NHS funded travel but for those not eligible, you will give information and advice on transport options (including public transport) to enable patients to make their own safe travel plans.

As well as the transport booking and advice functions, you will be involved in various projects, meetings, reporting, hospital visits across the county and training.

Experience of working in a busy office environment with changing demands and an ability to prioritise your workload and multitask is essential, as are excellent IT skills and a confident telephone manner.

You will be using a range of Microsoft systems including Teams, Outlook, Excel, and SharePoint as well as several bespoke systems for transport provision. You will be receiving phone calls via a call handling package, issuing contracts, processing invoices, and checking queries.

PTAS may be able to accommodate agile working, with a combination of working from home and in our office at County Hall (Exeter), in line with the needs of the service.

For training purposes, it is expected you will be available to work in the office daily for at least the first 2 weeks of employment. After that, there is a minimum requirement to be in the office at least two days a week and attend for training and meetings as required.