Information and Support Assistant (EdHelp)

The Information and Support Assistant will work 25 hrs per week (12-5pm Monday-Friday) making this role ideal for someone who has to balance work with other commitments

What we can offer you:

• A competitive salary of £25,433 - £28,081 (UE04), pro rata for part-time staff
• A chance to improve student experience by delivering high quality support in the areas of Library, IT, Student Administration and Student Finance 
• Generous annual leave allowance of 40 days per year (inclusive of festive closure days), pro rata for part time staff
• Highly competitive defined-benefit pension scheme with a substantial employer contribution
• A range of flexible working options to help prioritise work/life balance 
• A day of paid leave annually for your chosen volunteering activity
• Access to excellent online learning and a Staff Scholarship fund
• Varied staff discounts, family-friendly initiatives, support for staff wellbeing and more

What the job involves:

• Providing frontline support to students, staff, and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration
• Giving excellent customer service while offering face-to-face and online help and information to users
• Managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service needs
• Resolving user queries whenever possible, passing on those which require more specialist help

A bit about you:

• Customer focussed with proven customer service skills
• Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues
• Well developed written, verbal and interpersonal skills 
• Ability to problem solve and be accurate and methodical
• Ability to manage a high volume of enquiries both face-to-face and online
• A proven ability to work well independently and as part of a team

Grade UE04 £25,433- £28,081 pro rata

Information Services Group- Help Services

Part-time: 25 hours per week 

Open-ended: permanent contract