The Information and Support Assistant will work 25 hrs per week (12-5pm Monday-Friday) making this role ideal for someone who has to balance work with other commitments
What we can offer you:
- A competitive salary of £25,433 - £28,081 (UE04), pro rata for part-time staff
- A chance to improve student experience by delivering high quality support in the areas of Library, IT, Student Administration and Student Finance
- Generous annual leave allowance of 40 days per year (inclusive of festive closure days), pro rata for part time staff
- Highly competitive defined-benefit pension scheme with a substantial employer contribution
- A range of flexible working options to help prioritise work/life balance
- A day of paid leave annually for your chosen volunteering activity
- Access to excellent online learning and a Staff Scholarship fund
- Varied staff discounts, family-friendly initiatives, support for staff wellbeing and more
What the job involves:
- Providing frontline support to students, staff, and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration
- Giving excellent customer service while offering face-to-face and online help and information to users
- Managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service needs
- Resolving user queries whenever possible, passing on those which require more specialist help
A bit about you:
- Customer focussed with proven customer service skills
- Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues
- Well developed written, verbal and interpersonal skills
- Ability to problem solve and be accurate and methodical
- Ability to manage a high volume of enquiries both face-to-face and online
- A proven ability to work well independently and as part of a team
Grade UE04 £25,433- £28,081 pro rata
Information Services Group- Help Services
Part-time: 25 hours per week
Open-ended: permanent contract