Strategic Account Director Member Engagement

ClarusONE Sourcing Services, LLP, provides strategic generic pharmaceutical services for both Walmart Stores, Inc. and McKesson Corporation. Its mission is to enable access to affordable medicines, which it has successfully been doing since its inception in 2016.

ClarusONE is a joint venture between Walmart and McKesson, two of the top 10 biggest corporations in the USA, according to the Fortune 500 list. They have more than two decades of history working together to improve the quality and lower the cost of pharmaceutical care to patients. This partnership leverages McKesson's demonstrated strength and expertise in global pharmaceutical sourcing in conjunction with Walmart's strength and commitment to delivering leading health and wellness services to their customers.

ClarusONE Sourcing Services is headquartered in London and prides itself on its can-do attitude that has ensured millions of Americans pay less when buying generic pharmaceuticals every day.

Strategic Account Director, Member Engagement

London, United Kingdom

The highly competitive US generic pharmaceutical sector continues to challenge every element of the supply chain. In this constantly changing environment, patients can be served through multiple channels in new & different ways. Those that dispense prescriptions, the wholesale distributors that supply them, and manufacturers all have to react and respond to how the sector is evolving, which is also heavily influenced by payers, regulatory bodies and federal & state law. To succeed in this complex environment requires organisations to adapt and change. At ClarusONE, we play a key role in working alongside multiple stakeholders to deliver the most efficient supply chain model whilst generating value for our Members and their customers and patients through innovative sourcing solutions. This role of Strategic Account Director will work closely with the key leaders across McKesson and their customers to develop workstreams and test new initiatives to deliver improved performance.

The position requires strong inter-personal skills, commercial acumen, strategic thinking and relationship management skills, as well as problem-solving and the ability to identify opportunities with a focus on sourcing, value add services, supply chain, and sales.

• Lead and develop a team of Account Managers supporting McKesson across multiple markets including its customers;
• Work alongside the ClarusONE Member Engagement team to identify strategic priorities, and develop aligned goals across all McKesson customer channels including Retail, Health Systems, Specialty and the Medical Surgical channel;
• Develop the associated change activities that support the delivery of the Member and customer's goals, where generics sourcing has a significant role to play; ensure that all strategic activities have a clear objective defined, success criteria identified and a prioritisation assigned;
• Work with the McKesson teams to undertake any analysis to ensure that the approach identified is appropriate and addresses the business need; use this analysis to recommend alternative approaches to improve the solution; agree next steps with stakeholder groups and identify the key resources that will deliver the agreed actions;
• Align with all of the internal stakeholders at ClarusONE to ensure that they are informed on the proposed changes, understand the why and clear expectation of roles & responsibilities;
• Ensure that a robust method of measurement is in place to deliver the agreed criteria, take learnings from the approach that has been used and propose corrective actions should the results not be delivering in line with expectation;
• Establish and engage in frequent strategic planning meetings aimed to align buy-side and sell-side strategies to better meet Member's evolving needs and increase Member profitability;
• Present initiatives to the ClarusONE leadership team and respective Members so that they can be aligned on resources and prioritisation of activities, and be bought-in to the workstreams;
• Partner the Analytics teams to analyse and evaluate how the US pharmaceutical market is evolving, assessing changes in federal government orders or regulatory frameworks and impacts on Generics, how the payers are evolving their models and gaining insights that can then be translated into impacts on the supply chain which can then be managed to minimise the level of disruption;
• Provide support to the Leadership Team in evaluating and developing any non-sourcing related initiatives that will bring greater benefits to the Members;
• Maintain high customer satisfaction / NPS ratings.

• Knowledge of the US generic pharmaceutical market is desirable, with a preference to having worked in the market in a commercial role;
• Pharmacy background preferable but not required;
• Bachelor's degree level;
• Previous experience of working in strategy or change roles would be preferable;

• Ability to work with numerous stakeholders, in a high-challenge and high-support manner;
• Ability to work with data, analysing trends and translating these into actions;
• Well organized, process and team-oriented with the ability to prioritize quickly;
• Demonstrates strategic thinking and excellent commercial and financial acumen;
• Ability to lead high performing teams;
• Proven experience of working with leadership teams to develop and formulate initiatives that meet the strategic goals;
• Excellent communication skills and able to work with all levels of management and internal/external customers to get results quickly;
• Highly motivated self-starter: ability to initiate and manage work with sense of urgency;
• Comfortable in effectively delivering "bad news" and manage conflict to successful resolution;
• Ability to perform in a fast-paced, results driven environment that is constantly changing;
• Willingness and ability to attend regular after-hours events and attend international industry conferences per year to remain abreast of how the market is developing.