Technical Architect (CRM)

Job Description - Technical Architect (CRM) ()

Technical Architect (CRM)

Job Number:

Location: UK, London

As we develop an enterprise-wide Digital Factory strategy to transform our business, we are seeking an Insurance Technical Architect with a strong Salesforce background. The Insurance Technical Architect is a hands-on, execution-focused role helping translate the Insurance strategy, define architecture, and deliver the solution. In this role, you will have an understanding of our Insurance systems and processes and function as an Insurance architecture subject matter expert for our various projects. Your expertise in Insurance products will help guide and reimagine solutions for US, APAC, Europe, and Lloyd's insurance.

The position is responsible for providing IT leadership and solutions for major transformation programs. Major focus for this role is to provide technical leadership in AXA XL Insurance application changes and data flow and oversee delivery of technical changes. You will need to work collaboratively with vendor resources. An ideal candidate for this role is expected to have strong hands-on technical leadership in Salesforce, Microsoft .Net VB.Net/C# .Net, Microsoft SQL Server, IIS, WCF, Web API, and MS Azure.

Essential Responsibilities:

• Responsible for the design and technical delivery of the Salesforce CRM product.
• Producing quality, secure, scalable, high-performing, and resilient designs for new or improved services.
• Lead the systems analysts, developers, and testers in sympathetic change to the applications.
• Partner with engineers, DevOps engineers, Administrators, and other roles responsible for implementing solutions on Azure.
• Accountable for leading technical project delivery within the applications landscape.
• Provide DevOps Standards across the value streams and design the CI/CD pipelines and automated deployment mechanisms.
• Handle multiple tech initiatives in Agile delivery models.
• Lead the development teams to assist in PI planning and prioritization.
• Support Product Owners to develop and maintain the Product Roadmap.
• Define and maintain development standards such as system and data design, coding, etc.
• Maintain a capacity plan with performance metrics and forecasts.
• Manage architecture exceptions for the application.
• Monitor application services to ensure performance meets non-functional requirements.
• Lead the DevOps team and developers in targeted use of DevOps for their application platform assets.

Required Skills and Qualifications:

• Prior experience leading or implementing CRM solutions.
• Proficiency in working in Agile delivery models.
• Experience with MS Azure or AWS.
• Prior work experience in the insurance field preferred.
• Ability to uphold technical integrity of internal assets.
• Experience leading and mentoring development and architecture professionals.
• Ability to set priorities and multi-task.
• Adaptable to new strategies, technologies, and practices.
• Advanced skills in developing tools and frameworks to maximize software quality.
• Solid understanding of contemporary systems design.

Education and Qualifications:

• Bachelor's degree in computer science, information systems, business management, or a related field preferred.
• Ability to work independently with less supervision.
• Effective scheduling, prioritization, and time management skills.
• Proven track record of providing first-class customer service.
• Ability to build effective working relationships.
• Excellent verbal/written communication skills.

About AXA XL:

AXA XL is known for solving complex risks. We provide re/insurance and reinvent it by combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.