Complex Needs Support Worker

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role 

Reporting to the Assistant Services Manager, the Complex Needs Support Worker will play a key role in the delivery of effective and quality services to stakeholders in line with contractual and legal requirements. 

As well ensuring customers receive high quality guidance and support, you will also ensure the accurate recording of information and safeguarding of customers on a daily basis.

This role operates a rolling rota with 3 x 12 hour shifts. In addition, you will work 1 weekend in 5.

More about you 

You will have a customer focussed approach and be responsible for the daily assessment of new customers. This will include explaining tenancy conditions, rent payment arrangements and any scheme policies and procedures. 

In addition to complying with data protection legislation, you will escalate incidents that may arise. Handling of calls from stakeholders (both internal and external) and ensuring administration is up to date is also an integral part of the role.

We will expect you to act as a representative for the Service and build strong relationships with multi disciplinary organiastions.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, an enhanced DBS check is mandatory for this position.

Experience & Skills

• Experience in a similar role,
• Good time management skills,
• Stakeholder engagement,
• Excellent communication skills,
• IT Skills.