Customer Service Team Leader

Customer Service Team Leader (Coordinator/Scheduler/Planner/Controller)

Bedford

£31,000 + 25 Days Holiday + Bank Holidays + 8% Employer Pension + 4% Employee Pension + Sick Pay

37.5 hours, Monday to Thursday 8.45am to 5.30pm & Friday 8.45am to 4.15pm (Can be flexible)

Home Working 1 Day a Week Monday or Friday

Customer Service Team Leader available in a professional and people focused business. The role will suit those looking for a busy leadership role in a friendly and team-based environment.

To apply for the Customer Service Team Leader role, you need to either have leadership experience or looking to move into a leadership role. Although scheduling experience is advantageous the key skills requirements are to be highly organised, confident communicating over the phone, have excellent attention to detail and must also be computer literate. Full training on the company's products and systems will be provided.

This is a hands-on leadership role where you will be planning and scheduling whilst supervising a team of 8. You will oversee the team of schedulers to ensure they plan, organise and deliver to agreed level of targets and exceed customer expectations.

The company are professional and people orientated creating an excellent team based culture.

The Customer Service Team Leader Role:

Oversee planning and scheduling of maintenance in the team

Deliver all service activity in line with KPI s.

Oversee a team of 8.

Provide consistency in the scheduling team and create valued team culture.

Reporting to the UK Scheduling Manager.

Main point of escalation for the schedulers.

The Person Required for the Customer Service Team Leader:

Leadership skills or wanting to move into a leadership position

Scheduling, customer service, administrative skills or similar

Highly organised.

Attention to detail

IT literate

Strong focus on customer satisfaction and long-term customer relation building.