Finance Officer (System Support)

We are looking for an enthusiastic and motivated individual to join our Revenues and Benefits Systems Support Team. You will work within a small Systems Administration Team providing technical support to colleagues across the Revenues and Benefits service to ensure efficient use of Capita One, NEC Document Management and NEC iWorld for Business rates.

In your role you will be maintaining and supporting our Revenues and Benefits systems working with internal colleagues and third party external system suppliers, your key responsibilities will include:

• Providing system administration functionality such as, creation of new users, groups and first line support
• Maintenance of system batch jobs, tasks and promptly address any issues
• Managing payment runs and Council Tax recovery and collections
• Assisting with Year End Activity including the annual billing process and financial year rollover
• Payment Reconciliation
• Testing of new releases and functionality
• Ensuring compliance for GDPR including archiving and data retention
• Providing assistance in the completion of statutory returns

For this role you will need a range of skills and experience including:

• Knowledge and experience of Revenues and Benefits systems including Capita One, NEC DM and NEC iWorld
• Excellent organisational skills with a good attention to detail
• A detailed understanding of a customer focussed approach to assist with system faults and queries from users
• Excellent I.T. skills including proficiency in the use of Microsoft Office 365 applications
• Effective team working and collaboration with colleagues
• Effective communication skills and an ability to explain information to a wide variety of audiences
• Demonstrating good analytical and problem-solving skills
• Innovative thinking with the ability to generate new ideas and contribute to service improvements

This is a great opportunity for someone who wants to work as part of a team providing crucial systems support to the Revenues and Benefits service so if you have the necessary skills, knowledge and motivation to join us we would like to hear from you.

The successful candidate will need to be highly motivated, able to work unsupervised and committed to early mornings, evening and weekend work when required, particularly at key times of the year. We operate a hybrid working model and our office is based at Howden House.