Key Account Manager (Residential & Second Charge Mortgages)

Key Account Manager (Residential & Second Charge Mortgages)
Field-Based / Remote
£45,000 - £50,000

We are seeking a dynamic Key Account Manager to focus on identifying, building, and managing relationships with packaging partners, driving new lending opportunities in alignment with business strategy and growth objectives.

Key Responsibilities:

• Build, maintain, and expand customer relationships within the residential mortgage and second charge markets.
• Collaborate with internal underwriting teams to ensure high-quality service for broker partners.
• Establish strong partnerships with key stakeholders and third parties, as needed.
• Conduct regular in-person meetings with broker partners, both within and outside your designated region, to achieve personal objectives.
• Foster excellent working relationships with broker partners, broker support, underwriting, and sales teams to deliver on business goals.
• Gain in-depth knowledge of our residential mortgage and second charge product offerings, with a working understanding of other lending products.
• Enhance the quality of loan packages by understanding packaging requirements and adhering to lending policies, improving completion times.
• Provide training to new brokers and their teams on our products, criteria, and packaging requirements.

Key Skills:

• Strong understanding of regulatory and responsible lending requirements, with the ability to adhere to company policies.
• Effectively handle inbound calls and case referrals from broker partners regarding loan applications, distributing or actioning calls as needed.
• Deliver high-quality training on products and lending criteria to brokers and their teams, ensuring compliance with lending guidelines.
• Monitor market trends and perform competitor analysis to support product development and deepen industry knowledge.

Required Experience:

• Proven ability to establish strong relationships with key stakeholders and third parties.
• Experience in a similar role, with field-based experience being essential.

Apply today for more information.