Housing Resolutions Officer

Housing Resolutions Officer

Brent

Job Role

To provide housing options advice to households in temporary accommodation and promote effective move-on to settled housing, including private rented sector, temporary accommodation and social housing. Providing tailored move on options according to each clients circumstances.

You will also undertake suitability of accommodation reviews, fear of violence investigations and related enforcement activity; work with accommodation providers and other services to resolve complaints and tenancy support issues.

To provide tailored support and assistance to all accepted homeless households by ensuring they move on to more settled housing in a timely fashion.

To ensure any offers of accommodation made is in compliance with legislation and Suitability Order; issue temporary accommodation offer and suitability letters.

Key Accountabilities

To visit households in temporary accommodation to provide them with advice and guidance on the full range of housing options available to them and manage their expectations, taking into account their needs and aspirations, their priority on the Housing Register and ability to sustain other options, including intermediate housing options and private rented accommodation.

To work with the Social Housing Assessment and Lettings team to monitor biding activity across households in temporary accommodation and offer support to those households who require assistance, in order to help them make informed choices about their future housing.

To signpost/refer households in temporary accommodation to other agencies as required, including employment and training providers, supported housing services, children's services or adult care.

To assist homeless households in temporary accommodation deal with the effects of the welfare reforms by provide advice and assistance on employment opportunities and benefit

entitlement.

To encourage and help homeless households in temporary accommodation to comply with their licence or tenancy conditions, but where there is a serious breach of duty (including harassment, anti-social behaviour and hate crime) and/or the Council has discharged its homelessness duty, ensure the accommodation is withdrawn and recovered as efficiently and quickly as possible.