Administration Consultant

Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.  

We currently have an exciting opportunity to join this department as an Administration Consultant, within our Data Journey team in our Birmingham, Edinburgh or Glasgow Office.

What will your role look like?

Your role will be to manage projects designed to meet regulatory requirements and client needs and be responsible for the day-to-day management of a team of analysts using effective workflow management. 

Though this is a varied role, your key tasks will include:

• Leading the team members to deliver their daily workload to meet our project consultancy priorities.
• Managing a schedule of deliverables, prioritising work and ensuring team capacity is in place to deliver.
• Meeting Service Level Agreements for individual clients.  
• Principal point of contact for team members and project co-ordinator regarding clients.
• Principal point of contact for team members on technical issues and non-standard cases. Principal point of contact for the client and client team for the project deliverables.
• Represent the team on project consultancy matters during Trustee meetings.
• Finding ways to continuously improve workflows and practices. 
• Ensuring accuracy, consistency, and the highest level of quality assurance.
• Maintain chargeability targets, identify work outside agreed fee basis and prepare monthly fee invoices.
• Deliver high quality, expert pensions administration project advice to clients.
• Oversee Reviewer process in line with best practice guidance.
• Undertake a modest amount of travel between Hymans’ UK offices.

To enjoy and succeed in this role, you will have:

• Extensive experience in pensions operations, workflow management and service quality standards. 
• Detailed and up to date knowledge of legislation relating to both DB and DC pension arrangements.
• Experience of leading multiple projects with a collaborative, consultative approach.
• Excellent IT skills (includes Microsoft Word, PowerPoint plus a knowledge of different Pension Administration Systems).
• Good knowledge of governance principles.
• Strong analytical skills with high attention to detail and accuracy.
• Strong communication skills demonstrated in the ability to engage with clients, colleagues and peers successfully across different functions and levels within the organisation nationally.
• Able to effectively present and communicate complex findings and make recommendations to scheme trustees and non-technical audiences.

Ideally, we would be looking for candidates to hold a professional qualification such as Associate Membership to the Pension Management Institute (or be working towards this). However, we would also be open to applications from candidates who could bring a knowledge of the UK pensions market from relevant industry experience.

A more detailed list of requirements for this position is available within the role profile – which is available on request.

In addition to a competitive salary and access to our profit share scheme, we offer:

• A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
• A collaborative and encouraging work environment where your thinking and ideas are encouraged.
• On site mental health and wellbeing assistance.
• A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
• Regular social activities, in addition to three days paid volunteering leave each year and a day’s leave to celebrate your birthday.
• Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments.

We are continually working to improve our inclusive culture and employ diverse talent. We therefore welcome applications from all persons, which includes but isn’t limited to age, disability, ethnic heritage, gender, marital or civil partnership status, neurodiversity, religion, sexual orientation, and socio-economic background.

About Us

Together, we’ve been building better futures for over 100 years. For our people, our clients and their people, our communities and the environment. 

We thrive on tackling complex problems. And we believe those problems are best solved by diverse teams – diverse in skills, approaches and backgrounds. Our independence lets our people be themselves and think freely, while working in a collaborative, supportive environment. We love innovative, independent thinking and want everyone to share their ideas.  

Working alongside employers, trustees and financial services institutions, we offer pensions, investments, benefits and risk consulting services, as well as data and technology solutions. With over 1000 employees and counting, we’re one of the leading consultancies in our field and are proud to be recognised by numerous industry awards. 

We’re committed to developing our people and encourage everyone to carve out their own career path. We’ve many colleagues who started out in one team in the business and have ended up somewhere completely different, having had the chance to develop new skills and explore new passions.  

We are continually working to improve our inclusive culture and employ diverse talent. We therefore welcome applications from people from all backgrounds, which includes but isn’t limited to: age, disability, ethnic heritage, gender, marital or civil partnership status, neurodiversity, religion, sexual orientation, and socio-economic background.

Our hybrid working model offers the best of both worlds – home working as well as a fun, collaborative office environment - meaning flexible working patterns to accommodate individual needs.

If you need any assistance in relation to a personal requirement, medical condition or neurological difference during our selection process then please let us know. 

Together, we can make this the best job you’ll ever have.