Information and Support Supervisor (EdHelp)

The Opportunity:

The Information and Support Supervisor will work 35 hours per week, Sunday to Thursday, with a pattern of: Sunday 12-7pm, Monday 9am-5pm, Tuesday 12-8pm, Wednesday and Thursday 9am-5pm. 

The role involves providing front line support to students, staff, NHS staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration. The successful candidate will provide excellent customer service while offering face-to-face and online help and information to users while managing a high volume in-person and online enquiries, working flexibly in order to respond to shifting service need and resolving user queries whenever possible, passing on those which require more specialist help

Your skills and attributes for success:

• Customer focused with proven customer service skills
• Team or service leadership skills
• Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues
• Well developed written, verbal and interpersonal skills 
• Ability to problem solve and be accurate and methodical
• Ability to manage a high volume of enquiries both face-to-face and online
• A proven ability to work well independently and as part of a team

As a valued member of our team, you can expect:

• A competitive salary of £28,879 – £33,232 (UE05)
• A chance to improve student experience by delivering high quality support in the areas of Library, IT, Student Administration and Student Finance 
• An exciting, positive, creative, challenging and rewarding place to work. 
• To be part of a diverse and vibrant international community.
• Comprehensive Staff Benefits, such as a generous holiday entitlement, a defined benefits pension scheme, staff discounts, family-friendly initiatives, and flexible work options. 

Grade UE05 £28,879- £33,232

Information Services Group- Help Services

Full-time: 35 hours per week 

Open-ended: Permanent Contract