Helpline Assistant

We're looking for an enthusiastic HR Helpline Assistant to join our HR Support Services Team providing high quality service, advice, and support to Devon County Council and their customers.

Delivering great service is at the core of what we do, so you’ll need to have excellent communication skills and previous experience in a customer-facing environment. You’ll also need to be highly organised, with an ability to prioritise your workload effectively to ensure that accurate advice is provided, and activities are progressed in a timely manner.

Previous experience within an HR or systems support role is desired, but not essential.

What will you do? 

• Providing high-quality, policy-driven, HR advice to Devon County Council and their customers, including supporting with HR system queries
• Promote self-service and other methods of finding information, such as our SharePoint and intranet sites.
• Maintain accurate and up-to-date records, ensuring confidentiality and compliance with data protection rules.
• Carry out regular administration tasks that support systems within People and Culture.
• Liaise with other teams across People and Culture to problems solve complex queries and ensure deadlines and KPI’s are met.
• Assist in the development and delivery of training materials to educate employees on HR policies, procedures, and guides to use our self-service systems.
• Assist in the implementation of new/updated HR initiatives. 

You will support the Helpline Manager by working across teams within People and Culture and Devon County Council in achieving its business objectives and People Strategy whilst promoting a strong customer focussed environment.

Above all, you will be supported by a team and colleagues with a wealth of knowledge and experience to help, support and challenge you to be your best.

Our offer to you

Working for Devon County Council delivers all the benefits you would expect from a large employer including:

• Incremental pay increases within your grade
• 26 days annual leave per year (rising with length of service) plus Bank Holidays effective from 1 April 2023
• Membership of the Local Government Pension Scheme - more information can be found on the Peninsula Pensions website
• Access to our confidential Employee Assistance Programme – available 24/7 to support you with personal and work life
• Flexible working opportunities, including home-working (subject to the needs of the role)
• Discounts from local and high street retailers through the Devon Discounts scheme

Hours: 18.5 hours per week