Waiting List Coordinator

ACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do.

We have been providing NHS eye care since 2005 and will be expanding in 2024 and beyond. We provide a range of services including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and general ophthalmology.

The ACES team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

This culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

Role Purpose

The post holder will contribute to the administrative function, actively assisting the multi-professional team in the provision of a quality service. They will assist in the ongoing administration of the department, booking of appointments/surgery, coordination of the care pathway and management of waiting lists.

Main Duties and Responsibilities

• Work with the Administration Manager to schedule all incoming referrals
• Liaise with MDT team, local services, patients etc. making and receiving phone calls to schedule patients’ appointments
• Undertake all the administration required for patient appointments/surgery; booking on the system
• Support the management of waiting lists; involves adding patients to the waiting list, scheduling appointments and liaising with the relevant clinical staff
• Use and maintain records for all patients
• Liaise with professional and clinical staff within the service to discuss queries and action as required
• Respond to enquiries by telephone or visitors to the service. Offer information when requested and, where possible and appropriate, take action to respond to queries directly
• Undertake general office and clerical tasks, e.g. taking calls, processing referrals, scanning and photocopying
• Undertake other duties as necessary to support the smooth running of the service and as requested by your manager
• To be the first point of contact for all telephone calls and enquiries

Hours: 40 hours per week 

Salary: £23,795 per annum