Customer Service Advisor

The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every step.

About the Role

Here at the Sheffield College our students are at the heart of everything we do and this role is pivotal to this. In your role as Customer Service Advisor, you will be instrumental in supporting our staff and students to deliver excellent customer service both face to face and over the phone, providing information, advice and guidance.

Key Responsibilities 

• Build strong relationships with our staff and students
• Guiding our students through every step of their learning experience
• Support and motivate students

Skills & Knowledge

We strive to be an inclusive employer and welcome applications from individuals who believe they can contribute effectively to this role. While not mandatory, we are particularly interested in candidates who embody the following qualities:

• Experience of working in a service delivery role
• Confident with IT systems

If you would like to be a part of a successful team and a fantastic college, please apply!

What We Offer

• Enhanced Pension Contribution
• Work-Life Balance – Enhanced Holiday Entitlement
• Sustainability – Cycle to Work Scheme, Salary Sacrifice car lease scheme for Electric and Hybrid Vehicles
• Continuing Professional Development
• Access to retail discounts for the Totum Card
• Supporting employees at all stages of life – enhanced Maternity & Paternity Policies

Closing Date: 5th November 2024

Interview Date: Mid to late November 2024