Credit Control Manager

Please note this role is permanently based in our Glasgow Office

SThree are pleased to announce we're recruiting for a talented Credit Control Manager to join our dynamic team on a permanent basis, in a hybrid working pattern.

The Credit Control Manager will assist Regional Credit Control Manager in leading the Credit Control function focusing on Key Accounts, Self Bill and MSP clients, ensuring successful delivery of KPIs, strong people engagement and excellent stakeholder management. In addition they will be responsible for leading a small team of Credit Risk Analysts. The ability to provide practical support to this team on a daily basis is essential.

The Credit Control Manager is primarily responsible for delivering consistent cash collection, DSO, ADD and other KPIs, proactively managing and resolving disputes and driving accountability throughout the Credit Control function.

Please note this role will be supporting our UK and US function, requiring some working hours accommodating US time zone.

About us

SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world.

What are the day-to-day tasks?

• Working alongside the wider AR Leadership Team to deliver team strategic targets, coaching and guiding the team to deliver optimum outcomes against deliverables and objectives
• Maintain a department organizational structure sufficient to meet all goals and objectives
• Deliver consistent improvements in eNPS scoring, through hearing the voice of the team and making appropriate changes to support engagement and development
• Leading regular 1:1s and periodic skip level 1:1's with team members, reviewing objectives and development plans that are set and supporting team member's development pathways
• Setting and reviewing annual objectives and monthly KPIs, reviewing staff performance periodically
• Lead by example by implementing our standard leadership principles, ensuring all team members have clear objectives and development plans
• Conduct frequent reviews with team members to ensure they are adequately supported in achieving success against their targets and objectives outlined within Personal Development Plans
• Ensure that staff skills or knowledge gaps are met with appropriate training and development so staff can perform their roles to their maximum capability and fulfil their potential
• Is responsible for successful delivery of all KPIs agreed with the Global Head of Accounts Receivable
• Supports the Regional Credit Manager in producing executive reporting of KPIs.
• Measure department performance and ensure appropriate actions are taken to recover any gaps
• Ensure compliance with policies, guidelines and controls and monitor/record any breaches
• Meet audit requirements and deadlines
• Keep key stakeholders engaged and informed by providing reports and conducting regular review meetings in line with Comms Strategy
• Champion the Credit function, ensuring the group is aware of it's purpose, the value added and their challenges
• Collaborate with global stakeholders to ensure SLAs are met
• Build professional working relationships with clients and regional stakeholders

What else are we looking for?

Knowledge & Experience:

• Must be currently working in a Credit Control Manager position, or equivalent. 2-3 years in a similar role is essential
• Experience of reporting is essential
• Communicating with, influencing and engaging stakeholders at all levels
• Previous experience of leading people is essential
• Management of a ledger containing complex clients with bespoke billing arrangements, high value billables and self-billing clients
• Applied knowledge of accounting & general accounting practices relevant to job (Bad Debt Provision, ability to interpret a balance sheet etc.)
• Excellent knowledge of MS Word, Excel, PowerPoint, and Outlook

Qualifications:

• Qualifications in credit risk management desirable
• Member of CICM is desirable but not essential

Benefits for our U.K. teams include:

• The choice to work flexibly from home and the office, in line with our hybrid working principles
• Bonus linked to company and personal performance
• Generous 28 days holiday allowance, plus public holidays
• Annual leave purchase scheme
• Five days paid Caregiver/Dependant leave per annum
• Five paid days off per year for volunteering
• Private healthcare, discounted dental insurance and health care cash back scheme
• Opportunity to participate in the company share scheme
• Access to a range of retail discounts and saving

What we stand for

We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.

What we stand for

We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected.

If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.