Customer Service and Account Manager

Account Manager

About the Role:

We are seeking a dedicated Account Manager to join our dynamic team based in Kelvedon. This role requires an enthusiastic individual who thrives in a fast-paced environment and is committed to delivering exceptional service to our clients and suppliers. The ideal candidate will be a proactive communicator, adept in multitasking, and capable of building strong relationships to enhance client engagement and retention.

Key Responsibilities:

• Client Communication: Answer incoming calls and emails promptly, ensuring client inquiries and issues are addressed with the highest level of professionalism.
• Relationship Management: Develop and maintain robust relationships with clients and suppliers to ensure satisfaction and loyalty.
• Account Management: Oversee the accounts of current clients, ensuring their needs are met, and opportunities for upselling and account growth are identified and pursued.
• Sales Support: Assist the sales team with daily tasks, contributing to the overall achievement of sales targets.
• Customer Retention: Focus on customer engagement strategies and initiatives aimed at retaining existing clients.
• Order Processing: Manage and process orders for current clients efficiently.
• Administrative Support: Perform general administrative duties as needed, including file management, scheduling, and documentation.
• Team Coverage: Provide cover for staff absences due to sickness or annual leave to ensure uninterrupted service.
• Additional Responsibilities: Undertake any other duties as may be required by the board of directors.

Candidate Profile:

• Experience in customer service and/or account management.
• Excellent communication skills, both verbal and written.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office

Additional Information:

• Monday to Friday, 8.30am - 5.30pm
• 26,000 to 28,000 dependant on experience
• Commission structure available
• Own transport preferred due to the location of the office
• Friendly team