CRM Executive

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.

The combined university is one of the largest suppliers of the health workforce in the capital, as well as one of the largest higher education destinations for London students.

Combining a breadth of disciplines across health, business, law, creativity, communications, science and technology, we are creating a ‘health powerhouse’ for students, researchers, the NHS and partners in uniting a world-leading specialist health university. We are now one of the UK’s largest health educators, where staff and students have access to an expanded team of brilliant academic and professional services colleagues, combined resources and facilities and more interdisciplinary opportunities.

The merger creates opportunities to generate significant change in the world of healthcare including changes to treatment, population health monitoring, workforce development and leadership, policy, and advocacy.

Background

City St George's wishes to appoint an experienced and talented Customer Relationship Management (CRM) Executive to help realise the benefits of its cloud-based CRM system, Student CRM, and to optimise the lead capturing, nurturing and conversion processes of student recruitment at the University. 

Responsibilities

The post-holder will bring their experience of using CRM platforms to our student recruitment processes so as to ensure efficiencies and better conversions throughout student recruitment cycles. They will manage the Student CRM platform to ensure communications, events and other activities central to the recruitment process run well. The post-holder will be an advocate for data protection and be used to a privacy-by-default approach to personal data.

Person Specification

The post holder will have experience of using one or more CRM systems and of running effective direct marketing campaigns. They will have good database and analytical skills, strong project management capabilities and excellent verbal and written communication skills. The post-holder will require strong interpersonal skills and the ability to work well across different teams. 

Additional Information

Closing date for applications: 23rd October 2024 at 11:59pm.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.