IT 2nd Line Engineer

Hills Group have an opportunity available for an IT 2nd Line Engineer to join our team based in Swindon.

About the role:

As our IT 2nd Line Engineer, reporting to the IT Operations Manager and working with an office-based team, you will be the first point of contact for the IT user community for any IT-related issues, problems, incidents or requests. Your primary focus will be on delivering excellent IT Support services to the user community, having a willingness to learn, grow and share knowledge to ensure that the team provides service excellence to the Hills user community.

Your key responsibilities as our IT 2nd Line Engineer will include:

• Assess, troubleshoot and resolve all end user computing issues using known troubleshooting methodologies.
• Help to develop processes and methods of operating that confirm to ITIL disciplines.
• Work from or travel to company sites to provide extended end user computing services to the user beyond that provided from our offices as required.
• Ensure that all work carried out for users is recorded in the in-house systems, that work is correctly attributed which enables us to accurately demonstrate performance of the service to the business units.
• Maintain a level of technical competence that remains current and fit for purpose and highlighting any training needs to the IT Operations Manager, while participating in training other members of the team to increase overall knowledge and competencies, improving the levels of service.

What we’re looking for in our IT 2nd Line Engineer:

Technical knowledge of the following would be ideal –

• Windows Desktop 10 / 11.
• Windows Server 2016+, Virtual appliances, SQL Server.
• Microsoft Intune, Defender & 365.
• Networking – LAN, vLAN, WAN, Switches, Routers etc.
• Cloud Services – Azure, Email, Office and Third Party.
• Active Directory – Hybrid Azure on Prem.

Other requirements –

• Driving licence and own transport – essential
• Outstanding verbal and written communication skills, with the ability to clearly and plainly explain complex situations.
• High attention to detail and organisational skills.

You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £31,000 - £37,000 per annum depending on experience alongside a great range of benefits, including:

• Healthcare maintenance cash plan which can help to cover costs of everyday healthcare including dental, optical, physiotherapy, osteopathy, prescriptions and preventative measures such as health screening. 
• Access to shopping and gym discounts.
• Employee assistance programme providing 24/7 access to helplines and information, plus up to 6 counselling sessions per year.
• 25 days holiday per annum increasing annually to 28.
• Holiday trading allowing employees to buy or sell holiday throughout the year.
• Salary Sacrifice cycle to work scheme.
• Auto enrolment pension scheme with 1 x life assurance.

Hours for this role are on a rota basis between the hours of 7am and 6pm, as well as to cover bank holidays (excluding Christmas/Boxing Day/New Years Day). There is also requirement to carry out patching in the evenings which is managed on a rota basis.

Working hours for this role are 7am - 3.30pm / 8.30am-5pm / 9.30am-6pm.