First Direct - Customer Service Representative

At first direct you’ll provide an exceptional customer service experience, as part of our award-winning team. Our starting salary is £23,205, with excellent additional benefits and perks - including 33 days holiday per year, free parking & EV charging, free onsite gym & personal trainer, onsite Costa and free BUPA healthcare***. We also offer a choice of working patterns that can fit around your lifestyle.

A background in customer service or finance is ideal, however if you have crystal clear communication and amazing people skills our Gold standard training programme and on-the-job support will give you everything you need to succeed. It’s not for the faint hearted, but if you thrive on the challenge and you’re at your best when you’re busy, you’ll fit right in!

In this role you will:

• Communicate transparently with excellent interpersonal skills to deliver amazing customer service, being confident and friendly when speaking with our customers in this telephony based role
• Think outside the box and be informative about alternative digital services, whilst supporting with banking queries
• Be self-motivated with high levels of accuracy and attention to detail
• Be professional and switched on for our customers but, also, your own progression
• Split your working week between home and fd HQ (Leeds or Hamilton), where you can grab a Costa with your team

Our benefits also include:

• Subsidised onsite nursery 
• Regular health and wellbeing events, annual check-ups and fast track GP appointments for you and your family
• On-site traders and markets
• Competitive maternity, paternity, shared parental, and adoption leave policies
• Up to 2 paid community days each year
• Development programmes and career progression opportunities as part of HSBC Group